AlphaCX Lifetime Deal
Using AlphaCX, you can scale up the amount of customer service you provide without adding more workload to your operation.
In AlphaCX ltd, you can engage with customers across channels with one inbox, regardless of whether they are contacting you via email, social media, or messengers.
Maintain a relationship with your customers by connecting with them on social networks such as Facebook, Instagram, Twitter, and WhatsApp, or by embedding a live chat widget on your website.
Additionally, with this solution, you will also have the ability to leverage third-party integrations and streamline all of your support processes at scale.
In order to assure your customers that your service levels will be met, AlphaCX has built-in tools for automating service level agreements (SLAs).
By automating your service level agreements (SLAs), you can improve your turnaround time and the overall quality of your support by using custom parameters or deadlines.
Do you want to get feedback from your customers in a quicker manner? Templates can be created that contain dynamic placeholders for customer information in email and SMS messages.
Additionally, you can also automatically send notifications and escalate tickets so that they are addressed as soon as possible by team members.
It is possible with AlphaCX to create your own knowledge base that can be used to answer customer questions as well as to reduce the load on your support team.
It is easy to publish articles that contain information about your products or services, as well as cover important topics such as FAQs.
There are a lot of small issues that can be resolved by this resource, which allows your team to take care of the more complicated ones.
As a customer experience management system, AlphaCX assists in tracking the productivity of each team member and analyzes how that relates to customer experience analysis.
Provide regulatory reports reflecting your customer service quality by exporting your support tickets as PDF and CSV files so they can be produced in a format that is easier to understand.
By sorting data by category, date, and status, you can also fully customize your analytics dashboard and reports to suit your specific requirements.
- Money-back guarantee! Regardless of the reason.
- Unlimited clients
- Unlimited WhatsApp messaging (powered by Twilio)
- Unlimited Facebook Messenger
- Unlimited Instagram messaging
- Unlimited email-to-ticket
- Unlimited contacts
- Knowledge base
- Ratings and feedback
- SLA automation
- Automatic ticket distribution
- Report export
- API integration
- Team structure management
- Unlimited agent seats