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IDETA is an artificial intelligence (AI)-a driven tool that allows you to create dynamic chatbots and call bots for reducing your workload and gaining leads without needing to know anything about coding.

Thanks to Ideta’s easy-to-use interface, even non-techies can create a smart bot that can boost customer satisfaction as well as ease their workload.

It is possible for you to create an interactive chat or callbot that interacts with your customers via your website, as well as via Facebook Messenger, Slack, WhatsApp, and even more.

You will gain a deep understanding of the customer experience by creating new interaction templates and modifying existing ones in a codeless manner, without touching a line of code.

In addition, since first impressions matter a lot, it is possible to customize your bot’s design to meet your brand’s needs, such as the avatar of your bot and the color of the chat bubbles.

With age, your bot will only get better and better.

In order to make the most of your chatbot, you need to use artificial intelligence. By doing so, customers will feel as though they are interacting with a real person, not a robot.

Training phrases, intents, and entities are added and updated over time, helping to enhance the conversational skills of your chatbot time.

Using the analytics dashboard, you can see a detailed analysis of how your chatbot performs based on the data it receives from the conversations it has with users.

With artificial intelligence, you can give your call center agents a break and save them time by automating parts of the process of answering repetitive questions.

Moreover, your bot can be linked to any API, so when customers start chatting, you will get notified.

Then, you would be able to ask a support agent to step in and handle the conversation when it needs even more personalization.

It is not only possible for your bot to maintain a conversation, but it can also take care of some of your internal processes, permitting you to collect and follow up on leads.

There are many ways that you can integrate your bot with your workplace tools, for example, collecting customer information and scheduling appointments via your bot.

Upon receiving this information, the bot can push it to your agents as well as your CRM, Google Sheets, and even your email address.

Your bot can also communicate with customers around the world since it is multilingual.