S-easy Lifetime Deal
S-easy is a help desk/ticket/task management system.
With S-easy, you can create a ticket manually (even for your customer) or you can create a ticket automatically from your customer requests (via emails or API).
From there, you’ll be able to assign tickets to a person or a team as well as customize your ticket fields for your workflows and reports.
Scheduled tasks are very helpful to remind you when you have some periodic jobs to do. They allow you to set a task to create a ticket for a feature — like for a specific day, daily, weekly, or monthly.
Define your teams and team members (agents and 1 team leader) to be able to divide responsibilities. You can set specific categories and products (or select all categories and all products) for the team to make the ticket visible for the team members automatically in the ticket list page.
Your every action is stored on the ticket, plus you can check the ticket history whenever you need.
The tickets need to be displayed in the ticket list for responsible agents or teams.
All team members will be able to see the same ticket when you assign it to the team. You can also assign the ticket to the related person directly.
Every company has specific needs when it comes to ticket definition, so you can customize your ticket form as you wish. Add dropdown lists or free text areas to be able to keep more specific data for your workflow.
It’s easy to overlook the details sometimes, but not with S-easy Lifetime Deal.
Be informed for any action. You can define which action needs to trigger an email notification to your customer or your agents.
Measure your customer happiness when the ticket closed.
You can choose one of our on-premise packet options for some legal obligations. All you need a Windows server — we will set S-easy up into that server then for you.
You can choose one of the following databases to store your data:
MS Sql Server. Postgre Sql
Create your teams with ease using S-easy.
Client definition is a very useful feature when you work B2B. You can define more than one domain name for each client.
It makes things easier when you need a ticket report because S-easy can detect the domain name from the incoming emails when it creates the ticket automatically. You can then easily filter the specific client’s ticket in the report page.
S-easy Lifetime Deal Features:
- Money-back guarantee! Regardless of the reason.
- 3 agents
- 5 clients
- 8 basic users
- 100 MB file storage
- 100 MB database storage
- Manager & team leader overviews on the dashboard
- Email notifications, file upload, and team settings
- Ticket categories, available product list definition, work logs, and comments
- Create ticket manually from the application even for your customer
- Customize ticket fields (can be edited during the trial for 60 days)
- Scheduled reports (during the trial for 60 days)
- Detailed report exporting into Excel and PDF
- Detailed dynamic reports