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Ticksy helps you create a custom-branded, digital help desk and knowledge base to expand your customer support. Ticksy lets you create a multilingual, web-based help desk that’s a breeze for both your customers and support team to use.

Define custom fields for your ticket submission page to ensure agents get the information they need, with options for text fields and box selections.

You can even set up canned responses for frequently asked questions, so your agents are able to focus on more complicated tickets.

Build a web-based help desk and reach customers anywhere with multilingual support.
Integrate with Envato, Themely, Freemius, and Easy Digital Downloads to automatically verify customer licensing before submitting new tickets.

That way your paying customers will automatically gain access to your password-protected support portal. Ticksy is also equipped with a handy external verification tool, so you can confirm purchases on different platforms.

Powerful integrations allow you to verify a user’s license before they can submit a ticket. Ticksy lets you build a knowledge base that customers can use to find answers for common questions—which means less work for your support team.

You can create unlimited articles that cover everything about your business, and organize them into categories or subcategories for easy navigation.

And since the platform supports public tickets, you also have the option to let customers crowdsource solutions.

Let your customers solve their own issues with a knowledge base for FAQs. Thanks to Ticksy’s fully customizable platform, your help desk system can become a seamless extension of your business.

Tailor visual elements like page colors, banner images, and logos to match the look and feel of your branding. You can even add welcome messages or important notices to capture users’ attention from the get-go. Design a fully customized support portal that fits your brand’s look and feel.